Mental health & recoveryIllinois
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Telehealth

A conversation, with more flexibility.

Explore virtual appointment options and find out whether telehealth is an appropriate way to connect with the care you need.

A calm and welcoming care setting
Find the right format

Check whether virtual care fits.

Tell us which service interests you and that you would prefer a virtual visit. Appointment format depends on the service, your needs, and the care team's recommendation.

Ask about location and appointment eligibility before scheduling.
01

Share your preference

Let us know that you are interested in a virtual appointment.

02

Review the details

Discuss whether telehealth fits your needs and the service you are seeking.

03

Prepare for the conversation

Review the appointment instructions ahead of time. If you have a technology or accessibility question, raise it before the scheduled conversation.

Before your visit

Set aside a little space for yourself.

A suitable device

A camera and microphone for your virtual conversation.

A connection

Reliable internet and any joining instructions for your visit.

A quiet space

A place where you can speak and focus on the conversation.

Your questions

A few notes about what you would like to discuss.

Questions & answers

A clear picture of virtual care.

A little clarity can make the next step feel easier.

Can every appointment take place virtually?

Not necessarily. The format depends on the service and your individual needs. Ask about telehealth when requesting an appointment so the available options can be reviewed.

What equipment will I need?

Plan for a device with a camera and microphone, an internet connection, and a quiet place to talk. Review the specific joining instructions provided for your appointment.

First time reaching out?

The new patient guide walks through the questions to ask and what to bring to your first conversation.

New patient guide

Ask about a virtual appointment.

Share your care interests and your preference for telehealth.

Request an appointment