Mental health & recoveryIllinois
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New Patients

Know what to expect before you begin.

A few clear steps can make reaching out feel more manageable. Here is how to prepare for the conversation and the practical questions to ask.

Getting started

Your first steps, made clearer.

01

Share a little

Send an appointment request with your contact information and the service that interests you. Choose “I am not sure” if you would like help finding a starting point.

02

Review the details

Before scheduling, ask about service fit, appointment format, availability, costs, and any required forms. An appointment is confirmed separately from the initial request.

03

Prepare your questions

You do not need to prepare a perfect account of your experience. A few notes can help you remember what you want to discuss.

04

Discuss what comes next

Your first appointment is a conversation. Share what is important to you, ask for clarification when you need it, and talk through the next step before the visit ends.

Before the first visit

Bring your questions.
Come as you are.

You do not need to prepare a perfect account of your experience. A few notes can help you remember what you want to discuss.

  • The concerns that brought you here
  • What you hope to understand or change
  • Questions about your care options
  • Information or forms requested for the appointment
A calm and welcoming care setting

Get clear about costs before scheduling.

Ask about appointment fees, payment arrangements, and whether any insurance information needs to be reviewed. Specific payment information should be confirmed before you book.

Ask a question
Questions & answers

A few questions, answered.

A little clarity can make the next step feel easier.

What information belongs in my appointment request?

Provide your preferred contact details. You can also choose a service from the optional list. Detailed health information can be discussed through the appropriate intake process.

How can I find out about costs or insurance?

Ask for the current payment and insurance information before scheduling. Review the appointment fee, payment options, and any coverage questions before you book.

Ready to take the first step?

Start with a brief request. You can ask questions along the way.

Request an appointment